by Jack Hamm | Feb 15, 2023 | Employer
Contact center managers today are expected to do more than ever with less oversight and increasing agent burnout in a field already known for its stressful environment. Combating these challenges to provide excellent customer service in 2023 will not be easy, but...
by Jack Hamm | Nov 21, 2022 | Employer, Retention
Unnecessarily intimidating year-end performance reviews are upon us, but with a heavier focus on constructing the future than dwelling on the past, HR departments can guide employees and managers through mutually beneficial performance reviews. CSS Professional...
by Marybel | Aug 24, 2022 | Employer
As customer communication moves virtually and contact center employees migrate to remote work, sales and customer service hiring managers need to modernize their call and contact methodology. Managers leverage communication technology to meet unprecedented contact...
by Marybel | Jul 18, 2022 | Employer
When you hear the word “TikTok” it’s likely that you associate it with a myriad of elements, including viral trends, quirky dances, life hacks, and mindless scrolling. However, this scrolling is anything but mindless when it comes to those utilizing the platform who...
by Marybel | Jun 14, 2022 | Employer
The hiring business is very similar to the world of dating. Your candidate needs to know that you value them, just as much as they value you. The compensation package which you offer them needs to reflect just that. So, how can you make your offers more compelling to...
