by Madeleine Webster | Apr 18, 2023 | Employer
An industry notorious for privacy, legacy tracking systems, and gatekeeping is being forced to modernize due to the current economic downturn and shifting client expectations. Tightening costs and protecting client data in a digitizing world are of the utmost...
by Madeleine Webster | Feb 16, 2023 | Job Seeker, Resume Tips
Some of these skills may sound familiar, however, the 2023 work ecosystem adds new meaning to old standards. Here are the most important skills to include on your resume and how they relate to the 2023 workplace brought to you by CSS Professional Staffing Group. CSS...
by Madeleine Webster | Feb 15, 2023 | Employer
Contact center managers today are expected to do more than ever with less oversight and increasing agent burnout in a field already known for its stressful environment. Combating these challenges to provide excellent customer service in 2023 will not be easy, but...
