by Madeleine Webster | Aug 9, 2023 | Case Studies
The Need A financial services provider was in need of additional support in their call center for mid-year and end-of-year hiring, during their busy seasons of assisting their customers in college savings and retirement savings. They did not have the bandwidth to...
by Madeleine Webster | Jun 28, 2023 | Case Studies
The Need A national automotive manufacturer needed more qualified candidates for their contact center customer advocacy division. This company had experienced numerous difficulties in the recruitment process trying to find these elusive candidates, and the positions...
by Madeleine Webster | May 4, 2023 | Job Seeker, Retention
Life’s daily stresses don’t take a backseat to work enough, and mounting pressures outside the office often spill into our professional projects. We’re trained to ignore these pressures and carry on unfazed, a tactic that only compounds the problem. Instead of...
by Madeleine Webster | Apr 27, 2023 | Employer
The banking, financial services, and insurance industry bull-rode its way through an unhinged 2022 marred by uncontrollable inflation, hiking interest rates, general geopolitical instability, and more. These resilient, albeit battle-wounded firms are settling into...
by Madeleine Webster | Apr 18, 2023 | Employer
An industry notorious for privacy, legacy tracking systems, and gatekeeping is being forced to modernize due to the current economic downturn and shifting client expectations. Tightening costs and protecting client data in a digitizing world are of the utmost...
