The Need
A national automotive manufacturer needed more qualified candidates for their contact center customer advocacy division. This company had experienced numerous difficulties in the recruitment process trying to find these elusive candidates, and the positions were vacant for multiple months.
Keys to Success
The automotive manufacturer brought on CSS Professional Staffing Group along with two other competing staffing agencies on this specific project to source, vet, and onboard these contact center advocates in the hopes that one agency would produce results. CSS’ professional, amicable business processes and robust recruitment pipeline vaulted them to the manufacturer’s preferred staffing partners on this project. This was nothing new in this recurring partnership situation that CSS engages in with this longtime client.
The Final Results
CSS was able to successfully fill five out of the nine open spots quickly and effectively keeping them in close partnership with this client. The two entities continue to execute business orders to this day, and the client regularly encourages candidates who don’t fit their exact needs to continue working with CSS to forward their careers.
In Their Own Words
“Everyone is very nice, professional, and open to suggestions, creating a smoother process for clients. CSS focuses on harnessing a trusting and communicative relationship with us while other agencies seek our business more transactionally. I also refer candidates that were not selected for our organization’s openings to CSS for future opportunities. Our partnership with CSS has been nothing short of exceptional, and I recommend their services to anyone looking to hire in their arena.”
Partner with CSS Professional Staffing Group to join your next superteam
To land your dream role at your dream company, reach out to the recruitment professionals at CSS Professional Staffing Group and begin your employment journey. Specializing in human resources, accounting and finance, office support, legal, and call center support, CSS PSG has been a staffing industry leader for almost 20 years with stellar client reviews. Connect with CSS PSG today to make your career dream a reality!