by Madeleine Webster | Apr 18, 2023 | Employer
An industry notorious for privacy, legacy tracking systems, and gatekeeping is being forced to modernize due to the current economic downturn and shifting client expectations. Tightening costs and protecting client data in a digitizing world are of the utmost...
by Madeleine Webster | Apr 4, 2023 | Employee Spotlight, Employer
A fresh face on the CSS scene, Joe Oquendo has been on fire this past year earning a spot in CSS’ Presidents Club and snagging the CSS Rookie of the Year title. Numbers don’t lie, and they’ll tell you he’s one of the most prolific account executives in the recruitment...
by Madeleine Webster | Feb 15, 2023 | Employer
Contact center managers today are expected to do more than ever with less oversight and increasing agent burnout in a field already known for its stressful environment. Combating these challenges to provide excellent customer service in 2023 will not be easy, but...
by Madeleine Webster | Nov 21, 2022 | Employer, Retention
Unnecessarily intimidating year-end performance reviews are upon us, but with a heavier focus on constructing the future than dwelling on the past, HR departments can guide employees and managers through mutually beneficial performance reviews. CSS Professional...
by Madeleine Webster | Aug 24, 2022 | Employer
As customer communication moves virtually and contact center employees migrate to remote work, sales and customer service hiring managers need to modernize their call and contact methodology. Managers leverage communication technology to meet unprecedented contact...
