by Madeleine Webster | Feb 15, 2023 | Employer
Contact center managers today are expected to do more than ever with less oversight and increasing agent burnout in a field already known for its stressful environment. Combating these challenges to provide excellent customer service in 2023 will not be easy, but...
by Madeleine Webster | Feb 3, 2023 | Employer
Hiring managers are dealing with a new talent pool this year that prioritizes work flexibility and employee experience more than ever, so here are six accelerating trends to follow when hiring in 2023 brought to you by the staffing specialists at CSS Professional...
