The Need
CSS partnered with an insurance client where they were responsible for staffing classes of unlicensed & licensed agents for their annual open enrollment. Their requirements range from 800-1000 employees needed within a season.
Keys to Success
CSS formed an Account Management Team to exclusively work on this client’s project staffing needs. The team consisted of a Lead Account Manager, Recruitment Manager, and Recruiters. They agreed to SLA’s with our client and executed on our deliverables daily. They had calls with the client two times per week, to provide updates on positions, fills and our SLA’s.
CSS had a dedicated Account Management Team who would help partner with our customer to provide a positive onboarding experience, training experience and quality check the talent on assignment. Providing a positive candidate experience from the recruitment and interview process, through the onboarding and training process, contributing to effective production.
The Final Results
CSS placed over 200 agents in less than 2.5 months. CSS proved to be the #1 provider for this client meeting their call center, licensed and unlicensed hiring needs. They continue to be their top provider each year, meeting our hiring and retention goals. As their client’s needs vary each year, they remain a dedicated partner to support their strategic initiatives through commitment, communication, delivery and results.
Partner with CSS Professional Staffing Group to join your next superteam
To land your dream role at your dream company, reach out to the recruitment professionals at CSS Professional Staffing Group and begin your employment journey. Specializing in human resources, accounting and finance, office support, legal, mortgage, and call center support, CSS PSG has been a staffing industry leader for almost 20 years with stellar client reviews. Connect with CSS PSG today to make your career dream a reality!